Operational Team Lead

5 days ago

Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time
About the Role

We are seeking a highly skilled and experienced Operational Team Lead to join our team at Cocoon Group Services.

Job Summary:

The Operational Team Lead will be responsible for leading operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.

Main Responsibilities:

  • Client Intake and Assessment & Support:
    • Provide rostered hands-on supports with participants.
    • Facilitate intake and assessment of new clients by liaising with families, NDIS representatives, and allied health professionals.
    • Negotiate funding and service arrangements for transitional support in line with the NDIS price guide.
    • Ensure adequate information is gathered regarding individuals' immediate support requirements.
    • Develop support plans for each individual by undertaking detailed assessments and addressing personal, health, and skill development needs.
    • Develop documentation procedures for staff and review processes to ensure ongoing monitoring and evaluation of outcomes.
    • Communicate objectives and strategies for each support plan and required documentation to staff.
    • E nsure strength-based approaches and least restrictive practices are integral to everyone's support plan regarding daily living support.
  • Staff Management:
    • Coordinate, guide, support, and performance manage individual staff members, students, and volunteers by providing a positive and safe work environment.
    • Adequate staff rostering as per client needs.
    • Commit to and lead positive behaviour support strategies and practices.
    • Ensure staff performance aligns with organisational objectives and position descriptions.
    • Provide on-the-job training and ongoing supervision and support.
    • Ensure staff maintain all employment pre-requisites and participate in mandatory training.
    • Conduct staff performance appraisals and identify support and training requirements.
  • Data and Records Management:
    • Comply with legislative and administrative requirements in creating, handling, and reporting information regarding individuals, staff, volunteers, and service delivery.
    • Adhere to Cocoon SDA Care policies relating to confidentiality and records management.
    • Ensure information and data collected is accurate and up-to-date.
    • Provide reports as requested for research, funding requirements, and service evaluation and development.
    • Maintain required statistical information and other administrative records.
    Requirements

We are looking for someone with:

  • STA, MTA, and SIL experience.
  • Service management experience.
  • Minimum 3 years NDIS Service Delivery experience.
  • In-home and Community Participation coordination experience.
  • Excellent rostering and time management skills.
  • To go above and beyond with quality services.
  • Essential stakeholder relationships and communication skills.
  • Experience in ROC, Restrictive Practice, and high medical needs.
  • NDIS Compliance experience.
What We Offer

At Cocoon Group Services, we offer:

  • A growing organisation with lots of internal opportunities for promotion.
  • Job stability and the chance to make a real impact.
  • A competitive remuneration package with a performance-driven bonus and flexible work arrangements.

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