Service Delivery Manager

4 weeks ago

Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.

Main Responsibilities:

  • Lead operational teams to ensure services meet customer needs and deliver quality outcomes.
  • Handle and resolve client queries, develop strategies for service delivery improvement, and lead client services staff.
  • Maintain business relationships with stakeholders and ensure the smooth operation of staff rostering, staff management, and data/records management.

Requirements:

  • STA, MTA, and SIL experience.
  • Service management experience.
  • Minimum 3 years NDIS service delivery experience.
  • In-home and community participation coordination experience.
  • Excellent rostering and time management skills.
  • Ability to go above and beyond in providing quality services.
  • Essential stakeholder relationships and communication skills.
  • Experience in ROC, Restrictive Practice, and high medical needs.
  • Experience in NDIS compliance.

What We Offer:

  • A growing organisation with internal opportunities for promotion.
  • Job stability and the chance to make a real impact.
  • A competitive remuneration package with a performance-driven bonus and flexible work arrangements.

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