SMB Account Growth Specialist
1 day ago
This role presents an exciting opportunity to join Darktrace, a leader in cybersecurity solutions. As a SMB Account Growth Specialist, you will be responsible for managing a portfolio of SMB accounts, fostering strong relationships and ensuring exceptional customer support.
**Key Responsibilities:**
- Onboarding New Customers: Provide comprehensive training to new customers, guiding them through the onboarding process and ensuring they understand how to leverage our product effectively.
- Cross-Selling and Upselling: Identify opportunities for upselling and cross-selling additional products or services that could benefit customers, driving growth and retention.
- Customer Advocacy: Act as the voice of the customer within the company, advocating for their needs and ensuring their feedback is heard and addressed.
**Requirements:**
- 2+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology.
- Proven track record of managing and growing customer accounts.
- Strong analytical skills, ability to use data to drive decisions, and self-motivation.
The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.
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SMB Account Growth Specialist
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