Expert Technical Support Role

1 day ago

Sydney, New South Wales, Australia beBeeProblemSolver Full time $90,000 - $120,000

Technical Support Expert

We are seeking an experienced Technical Support Expert to provide high-quality technical assistance to our customers. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Investigate and resolve complex customer technical issues using troubleshooting tools and practices.
  • Collaborate with teams to develop solutions and leverage knowledge through readiness programs, technical coaching, and mentoring of others.
  • Develop and maintain in-depth knowledge of hybrid technologies, including Windows System Administration, Configuration, and troubleshooting.
Requirements
  • Minimum 5 years of technical support experience or information technology experience.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong problem-solving abilities and negotiation skills.
  • Customer-focused and adaptable, with the ability to work effectively in a team environment.

Benefits

This role offers opportunities for professional growth and development, as well as a dynamic and supportive work environment.

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