Expert Technical Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $125,000

Job Title: Expert Technical Support Specialist

About the Role

As a seasoned IT professional, you will be an integral member of our team responsible for providing expert-level technical support and contributing to the success of our clients.

This is a dynamic role that offers a perfect blend of resolving challenging technical issues, managing complex infrastructure, and collaborating on various IT projects.

  • Provide timely and effective Level 2 technical support for escalated issues from the service desk.
  • Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration.
  • Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
  • Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki).
  • Manage and monitor client backup and disaster recovery solutions to ensure data integrity.
  • Participate in IT projects, including server migrations, network upgrades, and new client on-boarding.
  • Create and maintain clear, detailed documentation for client systems and procedures.

Key Skills and Qualifications:

We are looking for someone with strong technical proficiency across the Microsoft 365 suite, solid experience with Windows Servers, Active Directory, and virtualisation technologies, and excellent analytical, problem-solving, and troubleshooting skills.

They will also have a fundamental understanding of networking principles and hardware, as well as experience working in an MSP environment.

A diploma or degree in Information Technology, along with relevant certifications, would be highly desirable.

What's On Offer:

This role offers a fantastic mix of advanced technical support and project work, unparalleled exposure to a wide array of technologies across diverse client environments, a clear pathway for career growth into senior engineering or specialised project roles, and a supportive and collaborative team environment that invests in your technical training and professional development.

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