Technical Support Expert

3 days ago

Sydney, New South Wales, Australia beBeeTechnician Full time $150,000 - $180,000

Job Title: Technical Support Expert

Join Our Team As a Senior Support Engineer
  • We are seeking an experienced Senior Support Engineer to join our Payments domain.
  • In this role, you will leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry.

This is a fantastic opportunity to work with a talented team of engineers and contribute to delivering ground-breaking solutions that push the boundaries of what's possible. You will be responsible for leading the operational lifecycle, including complex incident, change, and problem management.

About The Role:
  • Develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry.
  • Lead efforts in mentoring engineers and ensuring high-quality operational delivery.
  • Proactively monitor and optimise system performance, swiftly responding to incidents, leading root cause analyses, and implementing long-term solutions to prevent recurrence.
  • Continuously strive to minimise service disruption and maximise uptime.
  • Provide 24 x 7 rostered on-call support where required by management.

You will also have the opportunity to deliver advanced expertise and strategic input into operational design, process optimisation, and best practices. This role requires a solid understanding of databases (SQL, No SQL) and ability to write queries, experience with AWS Cloud, CI/CD tool Git Hub, monitoring tools as Splunk, BMC Helix, and scripting languages such as Bash, Power Shell, or Python for automating support tasks.

What We Are Looking For:
  • 5 years of experience as a Support Engineer or in a similar role
  • Experience operating within the ITIL framework
  • Solid understanding of databases (SQL, No SQL)
  • Ability to write queries
  • Experience with AWS Cloud, CI/CD tool Git Hub, monitoring tools as Splunk, BMC Helix
  • Scripting languages such as Bash, Power Shell, or Python for automating support tasks
Benefits:
  • Opportunity to work with a talented team of engineers
  • Contribute to delivering ground-breaking solutions that push the boundaries of what's possible
  • Continuous learning and development opportunities
  • Competitive salary and benefits package

  • Technical Support Expert

    9 hours ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000

    Job Title: Technical Support ExpertWe are seeking a skilled technical professional to excel in customer success. In this role, you will own, troubleshoot and solve customer technical issues.About the Role:This is an exciting opportunity for someone with a passion for delivering exceptional customer service. As a technical support expert, you will be...

  • Expert Technical Support Professional

    3 days ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical support to customers and resolving complex technical issues.As a Technical Support Specialist, you will work closely with cross-functional teams to develop and implement effective...

  • Technical Support Expert

    4 hours ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $100,000

    About the RoleWe are seeking a skilled Technical Support Expert to deliver exceptional customer service and meet client expectations.Key Responsibilities:Provide timely and effective support to clients utilising cloud-based advice technologyDevelop and deliver training plans to ensure production of high-quality training materialsMaintain accurate client...

  • Senior Technical Support Expert

    1 day ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $120,000

    Expert Technical Professional RequiredWe seek a seasoned expert in technical support to join one of the country's most significant contact centre operations. If you're passionate about delivering exceptional service and thrive in fast-paced environments, this opportunity is ideal for you.Job ResponsibilitiesResolve complex technical issues, ensuring timely...

  • Technical Product Support Expert

    1 day ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    Technical Support SpecialistThe purpose of this role is to provide expert technical support and coordination of technical activities at a national level. Based in Sydney, this role will primarily support local customers through installation, servicing, and breakdown support.Key ResponsibilitiesProvide installation, breakdown, and servicing support to...

  • Expert Technical Support Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $121,776 - $141,834

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team. As a key member of our Customer Service & Support team, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.This role involves providing expert technical support to customers through various communication channels....

  • Technical Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    The company is looking for technical experts to join the support team.We are seeking skilled professionals with a strong background in technical support, software development, or customer-facing advisory roles.This role involves handling various responsibilities, including providing technical assistance to customers, partners, and internal teams. The...

  • Expert Technical Support Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time

    Job Overview:The position of Service Technical Specialist is designed to provide expert technical support and coordination of technical activities at a national level.This role will primarily focus on supporting local customers through installation, servicing, and breakdown support. Additionally, the specialist will provide remote support and travel to other...

  • Technical Expert

    3 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $125,000 - $175,000

    Job Opportunity: Technical ExpertAbout the Role: As a technical expert, you will develop advanced software solutions for innovative fintech products that transform financial transactions and investments.Key Responsibilities:Design and implement cutting-edge software technologies to improve fintech offerings.Work closely with cross-functional teams to...

  • Technical Support Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeQuality Full time $85,000 - $145,000

    Technical Support EngineerElevate your technical expertise and excel in a dynamic role as a Technical Support Engineer.">Achieve professional growth by resolving complex customer issues, collaborating with cross-functional teams, and leveraging cutting-edge troubleshooting tools and best practices.">