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Expert Technical Support Specialist

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Sydney, New South Wales, Australia beBeeDynamics Full time $124,999 - $149,999
Technical Support Expert Wanted

We are seeking a highly skilled Technical Support Engineer to join our team. As a trusted advisor, you will work with leading companies and organizations, providing expert technical support and guidance.

Key Responsibilities:
  • Solve complex problems requiring in-depth product knowledge and specialty skills.
  • Act as a technical focal point in cooperative relationships with other teams and organizations.
  • Manage crisis situations involving technically challenging issues and diverse audiences.
  • Own and resolve mission-critical customer issues.
  • Be responsive to customer needs, which may require outside normal business hours or on-call rotation.
  • Use analysis tools and proprietary technologies to develop solutions and meet customer expectations.
  • Stay up to date on leading technologies and technical certifications. Contribute to product improvement and participate in pre-release activities and beta programs.
  • Develop and deliver training sessions to share knowledge with colleagues.
Requirements:
  • Australian citizenship or working rights.
  • Knowledge of the Dynamics 365 Product Suite, including Dynamics 365 Sales, Customer Service, and Contact Center.
  • Support and technical experience.
  • Familiarity with Dynamics 365 CRM.
  • Experience with programming languages and understanding.
  • Excellent written and verbal communication skills with customers.