
Expert Technical Support Professional
2 days ago
We are seeking a highly skilled technical support specialist to provide exceptional service and resolve complex customer issues in a fast-paced environment.
This role involves serving as a functional/technical subject matter expert for our partner solutions, providing outstanding technical support services, and prioritizing issues effectively.
The successful candidate will be responsible for tracking, diagnosing, replicating, and resolving application issues, maintaining detailed documentation of resolutions, and contributing to the support knowledge base.
They will also act as the primary point of contact throughout the ticket lifecycle, communicating technical solutions clearly to both technical and non-technical audiences.
Requirements- Bachelor's Degree
- Excellent customer service skills and a client-focused mindset
- Strong troubleshooting, analytical, and problem-solving abilities
- Proven capability to evaluate technical issues and deliver effective resolutions
- Effective communicator with both technical and non-technical stakeholders
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