Enterprise Relationship Builder

3 days ago

Sydney, New South Wales, Australia beBeeManager Full time $120,000 - $200,000
Job Description

The Customer Success Manager plays a key role in driving adoption of technologies and value realization.

Clients are leading financial institutions, manufacturers, telcos, retailers, airlines, and major government entities.

This strategic position focuses on ensuring customers get the most value from their investment through access to knowledge, architectures, technical detail, and delivery expertise.

Key Responsibilities:

  • Develop success plans and partner with internal teams for successful delivery of related services and support functions.
  • Manage and curate existing customer relationships to drive business growth, satisfaction, and retention.
  • Establish new relationships with business and IT decision-makers to drive growth and adoption.
  • Educate customers on using solutions to solve demanding business issues.
  • Serve as trusted advisor and facilitator for customer access to SMEs and functions.
  • Increase use of software through positioning of new features and capabilities.

Required Skills and Qualifications

  • Possess interest and understanding of data and analytics developments.
  • 5+ years of experience in customer-facing roles.
  • Experience promoting analytic solutions for large enterprises.
  • Good understanding or exposure to Cloud technologies such as AWS, Azure, and Google Cloud.
  • Strong analytical and problem-solving skills, excellent organizational and people skills.

Benefits

Qualifications: BA, BS, MBA, or MS in business, technical, or professional discipline or equivalent work experience.

Others

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