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Technical Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical support to clients via phone, email, and other communication channels
- Resolve product, software, and related environmental issues in a high-volume, transactional environment
- Build and maintain product knowledge to ensure accurate and timely issue resolution
- Collaborate with internal teams to identify and resolve complex technical issues
- Document and track client interactions and issue resolutions
- Strong technical background with experience in troubleshooting and resolving technical issues
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in MS Office and other relevant software applications
- Strong problem-solving and analytical skills
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A comprehensive training program to ensure your success in the role