Technical Support Specialist

1 week ago


Sydney, New South Wales, Australia Remote Staff Full time
Technical Support Specialist

Join Remote Staff, a leading provider of remote work solutions, as a Technical Support Specialist. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and expertise.

About the Role

We are seeking a highly skilled and dynamic individual to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to their technical queries.

Key Responsibilities
  • Provide technical support via email, phone, and chat
  • Investigate and resolve technical issues in a timely manner
  • Communicate effectively with clients to understand their needs and provide solutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Excellent communication and problem-solving skills
  • Strong technical knowledge and experience in IT support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Flexible work arrangements and remote work options
  • Collaborative and dynamic work environment


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