Desktop Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $80,000 - $90,000

**Job Summary**

We are seeking a highly skilled Desktop Support Specialist to join our team. In this role, you will provide technical support for PCs, laptops, and end-user devices.

Main Responsibilities:

  • Troubleshoot and resolve issues with Windows desktop environments, Microsoft Office, and other common applications.
  • Deliver excellent customer service and stakeholder engagement in line with IT service management principles.
  • Collaborate with cross-functional teams to contribute subject matter expertise in desktop support.
  • Update and maintain work instructions, processes, and documentation to ensure accuracy and relevancy.

Requirements:

  • Demonstrated experience in a Desktop Support or End-User Support role.
  • Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
  • Proven ability to interpret and apply IT policies, principles, processes, and procedures.
  • High-level communication skills with the ability to work effectively across teams and directly with end users.
  • A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team.

About the Role:

This is an exciting opportunity to be part of a high-performing team, working on meaningful initiatives that directly enhance the end-user digital experience.

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