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Desktop and Network Support Specialist
2 weeks ago
Company Overview
EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a leading IT services provider across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies including desktop, server, network, and data center solutions.
Job Overview
We are seeking a Junior Desktop and Network Support Specialist for a part-time role based in Brisbane. As a vital member of our support team, you will be responsible for ensuring seamless IT operations by providing exceptional desktop and network support. This role demands a proactive approach to troubleshooting and an eagerness to learn and grow within a dynamic IT environment at EIL Global.
Qualifications and Skills
- Excellent troubleshooting skills for Windows OS, a critical role component (Mandatory skill).
- Experience in Active Directory management to ensure the efficient operation of user access and system security.
- Proficiency in remote desktop software like TeamViewer to assist in remote troubleshooting and support.
- Strong knowledge of Microsoft 365 administration to manage productivity tools and email services effectively.
- Competence in network configuration and diagnostics to maintain optimal network performance and connectivity.
- Experience in hardware repair and maintenance for essential support and equipment upkeep.
- Familiarity with SCCM (System Center Configuration Manager) for deploying, managing, and updating enterprise systems.
- Skills in imaging and reimaging desktop systems, ensuring rapid deployment and restoration of systems.
Roles and Responsibilities
- Provide first-level support to desktop users and ensure effective troubleshooting of issues promptly.
- Assist in the management and maintenance of network infrastructure to guarantee business continuity.
- Utilize remote desktop software to resolve support incidents efficiently and enhance user experience.
- Manage user accounts and security settings via Active Directory, maintaining enterprise security standards.
- Perform regular maintenance and repair of hardware, ensuring readiness and functionality.
- Administer Microsoft 365 tools and services, ensuring user access and productivity.
- Employ SCCM for managing software distribution, patch management, and desktop configurations.
- Collaborate with the IT team to deploy, image, and reimage desktops and laptops, ensuring quick rollouts.
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