Desktop and Network Support Specialist

17 hours ago

Brisbane, Queensland, Australia EIL Global IT Solutions and Services Full time $45,000 - $65,000 per year

Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a leading IT services provider across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies including desktop, server, network, and data center solutions.

Job Overview

We are seeking a Junior Desktop and Network Support Specialist for a part-time role based in Brisbane. As a vital member of our support team, you will be responsible for ensuring seamless IT operations by providing exceptional desktop and network support. This role demands a proactive approach to troubleshooting and an eagerness to learn and grow within a dynamic IT environment at EIL Global.

Qualifications and Skills

  • Excellent troubleshooting skills for Windows OS, a critical role component (Mandatory skill).
  • Experience in Active Directory management to ensure the efficient operation of user access and system security.
  • Proficiency in remote desktop software like TeamViewer to assist in remote troubleshooting and support.
  • Strong knowledge of Microsoft 365 administration to manage productivity tools and email services effectively.
  • Competence in network configuration and diagnostics to maintain optimal network performance and connectivity.
  • Experience in hardware repair and maintenance for essential support and equipment upkeep.
  • Familiarity with SCCM (System Center Configuration Manager) for deploying, managing, and updating enterprise systems.
  • Skills in imaging and reimaging desktop systems, ensuring rapid deployment and restoration of systems.

Roles and Responsibilities

  • Provide first-level support to desktop users and ensure effective troubleshooting of issues promptly.
  • Assist in the management and maintenance of network infrastructure to guarantee business continuity.
  • Utilize remote desktop software to resolve support incidents efficiently and enhance user experience.
  • Manage user accounts and security settings via Active Directory, maintaining enterprise security standards.
  • Perform regular maintenance and repair of hardware, ensuring readiness and functionality.
  • Administer Microsoft 365 tools and services, ensuring user access and productivity.
  • Employ SCCM for managing software distribution, patch management, and desktop configurations.
  • Collaborate with the IT team to deploy, image, and reimage desktops and laptops, ensuring quick rollouts.

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