Desktop Support Engineer

5 days ago

Brisbane, Queensland, Australia Total IT Global Full time $60,000 - $80,000 per year

Desktop Technician will provide day-to-day local\remote desktop support, receive inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.

Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

· Required Technical Skills-

· Ticketing Systems

· ServiceNow

· ITSM

· outlook

· Autopilot

· CA, PC Building using SCCM

· Active Directory

· GP Update,

· Re-imaging of Laptops

· BitLocker

· Network Printers

· Networking

· Installations & Troubleshooting

Job Types: Fixed term, Casual
Contract length: 12 months

Schedule:

  • 8 hour shift
  • Rotating roster

Work Location: In person

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