Front Office Representative

3 weeks ago

North Narrabeen, New South Wales, Australia NRMA Parks and Resorts Full time

Role Overview

We are seeking a highly skilled and customer-focused Front Office Attendant to join our team at NRMA Sydney Lakeside Holiday Park. As a key member of our Front Office Guest Services team, you will be responsible for ensuring the highest possible standards of efficiency and professionalism in guest check-in and check-out processes.

Key Responsibilities

  • Provide exceptional customer service to our guests, ensuring a warm and welcoming experience from arrival to departure.
  • Efficiently manage guest check-in and check-out processes, ensuring accuracy and attention to detail.
  • Handle incoming phone calls to the property, providing timely and effective support to our guests.
  • Develop a thorough knowledge of our accommodation offerings and services, enabling you to provide informed and personalized recommendations to our guests.

Requirements

  • Outstanding customer service skills, with a passion for delivering exceptional guest experiences.
  • Well-presented, friendly, and welcoming demeanor, with a strong ability to build rapport with guests.
  • Ability to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Reception/Front Office/Admin/Sales Agent experience, preferably in the hospitality industry.
  • Park Management system experience, with knowledge of Newbook and/or RMS systems.
  • Availability to work shifts over a 7-day rotating roster.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development within our company.
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
  • Employee referral program, with a referral bonus of up to $2,000.

About Us

At NRMA Parks and Resorts, we celebrate and welcome difference, creating an inclusive workplace where our people feel respected, heard, valued, and connected. We welcome people from all walks of life and embrace unique perspectives.

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