Front Office Supervisor

3 weeks ago

North Ryde, New South Wales, Australia Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Process guest check-ins, verifying identity and payment information, and assigning rooms.
  • Set up accurate accounts for each guest and enter Marriott Rewards information.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
  • Supply guests with directions and property information and accommodate guest requests.
  • Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
  • Count and secure bank at beginning and end of shift and obtain manual authorizations.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or equivalent required.
  • At least 1 year of related work experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of hotel operations and customer service principles.
What We Offer

Marriott International is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for career growth and development.

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