Front Desk Manager Assistant

3 weeks ago


North Ryde, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a skilled Front Office Manager Assistant to support the administration of front office functions and supervise staff on a daily basis.

  1. Assists the Front Office Manager in directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  2. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Candidate Profile

We are looking for a candidate with at least 1 year of experience in guest services, front desk or a related professional area.

Key Responsibilities
  1. Supporting Management of Front Desk Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  2. Manages day-to-day operations: Ensures the quality, standards, and meeting the expectations of the customers on a daily basis.
  3. Ensures Exceptional Customer Service: Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities

The ideal candidate will be able to analyze information, evaluate results, and choose the best solution to solve problems. They will be able to inform and/or update the executives, peers, and subordinates on relevant information in a timely manner.

Maintaining a positive and welcoming atmosphere is crucial in this role, and the ideal candidate will be able to ensure that all guests feel valued and respected.



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