Front Office Supervisor Full-Time Position
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott International. As a Front Office Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and leading a team of front office staff.
Key Responsibilities
• Process guest check-ins, verifying guest identity, form of payment, and assigning rooms
• Set up accurate accounts for each guest according to their requirements
• Enter Marriott Rewards information and ensure rates match market codes
• Secure payment prior to issuing room key and verify/adjust billing
• Compile and review daily reports/logs/contingency lists
• Complete cashier and closing reports
• Supply guests with directions and property information
• Accommodate guest requests, contacting appropriate staff if necessary
• Process all payment types, vouchers, paid-outs, and charges
• Balance and drop receipts
• Count and secure bank at beginning and end of shift
• Obtain manual authorizations and follow all Accounting procedures
• Notify Loss Prevention/Security of any guest reports of theft
Requirements
• High school diploma or equivalent
• At least 1 year of related work experience
• Excellent communication and leadership skills
• Ability to work in a fast-paced environment and multitask
• Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.
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