Luxury Hotel Team Coordinator

1 day ago

Sydney, New South Wales, Australia beBeeAmbassador Full time $60,000 - $80,000
Job Role

Sydney's luxury hotels are a benchmark of French Art de Vivre and local culture.

The hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award-winning outdoor infinity pool, state-of-the-art gym overlooking the city skyline, exclusive top-floor Executive Lounge, and luxurious spa.

We are committed to creating an energising, rewarding, and exciting work environment that delivers exceptional luxury experiences for our guests.

Key Responsibilities:

  • Ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).
  • Utilise guest service skills to lead by example and provide efficient service for guest check-in and departure; maintain accurate guest accounts and provide accurate, helpful information.
  • Drive all ambassadors to meet and exceed daily, monthly, and yearly targets and provide support for the team through training and coaching.
  • Liaise with other departments to ensure service times are adhered to.
  • Ensure all Front and Back of house areas are maintained in relation to cleanliness, sanitation, and hygiene.
  • Assist and represent the Manager when they are unavailable by being the face of the operation and resolving guest complaints effectively and in a timely manner.
  • Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently catering to requests.
  • Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.

Requirements:

  • Highly motivated with excellent attention to detail.
  • 1-2 years' experience in Front Desk/Club Team Leader.
  • Strong communication skills.
  • Ability to work a rotating roster including weekends & public holidays.
  • Hold a current RSA certificate.

Benefits:

Our employees enjoy a range of benefits including opportunities for career development and professional growth, as well as a positive and supportive work environment.

About Us:

We are committed to creating an energising, rewarding, and exciting work environment that delivers exceptional luxury experiences for our guests. We believe in providing our employees with opportunities for career development and professional growth, as well as a positive and supportive work environment.

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