Luxury Hotel Ambassador
1 day ago
Transforming the guest experience at a world-class hotel requires a dedicated professional. As a Guest Services Coordinator, you will play a pivotal role in ensuring seamless arrival and departure experiences for our guests.
About the RoleThis crucial position orchestrates the day-to-day operations of the bell desk, delivering exceptional service aligned with industry standards. You will be the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
Key Responsibilities:- Coordinate daily operations of the bell desk to ensure timely and efficient service.
- Act as the primary liaison between departments to facilitate guest flow.
- Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
- Maintain accurate records of all guest interactions and departmental activities.
- Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced, guest-facing environment.
We offer a comprehensive benefits package, excellent training opportunities, employee discounts, complimentary dry cleaning, and employee meals.
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