
Luxury Hotel Concierge Manager
1 day ago
Hotel Service Excellence
Sydney's CBD offers a unique blend of French elegance and sophisticated comfort. Our heritage-listed hotel features 436 beautifully appointed rooms and suites, perfect for discerning travelers.
The Opportunity
We are seeking an exceptional Chief Concierge to lead the Concierge department in delivering high standards of service throughout our hotel. Key responsibilities include:
- Coordinating and leading the Concierge team to achieve luxury service excellence
- Tending to guest requests and creating tailored experiences using local knowledge and industry connections
- Ensuring brand standards and policies are met to deliver superior levels of service
- Promoting hotel and local services to boost revenue and managing departmental finances effectively
Requirements
To succeed in this role, you will have:
- Excellent attention to detail and personal presentation skills
- Effective communication skills and the ability to exceed guest expectations consistently
- High organisational skills and the ability to manage priorities efficiently
- Proven team management experience and a passion for delivering exceptional guest experiences
- Experience in a luxury hotel environment or a luxury service role
What We Offer
Enjoy flexible working arrangements, develop your skills with industry professionals, and take advantage of industry benefits worldwide on accommodation, dining, and lifestyle services.
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