Luxury Hotel Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeNight Full time $90,000 - $120,000
Job Description

The Assistant Night Manager is responsible for being a key management contact to guests and colleagues of the hotel during the overnight hours.

The individual oversees the night operations, ensuring the highest level of service, safety and security of all personnel.

This role requires exceptional communication skills, attention to detail, and the ability to work well under pressure.

Key Responsibilities
  • Conduct regular briefings of the overnight team and communicate company information.
  • Monitor the performance and standards of the wider hotel during the overnight function.
  • Build strong relations with all guests, noting special attention to VIPs and return guests.
  • Handle complaints and resolve service issues in a timely manner.
  • Assist in updating Standard Operating Procedures to improve efficiency and performance.
  • Foster a positive working environment and check in regularly to ensure team members satisfaction.
  • Empower team members to take ownership and responsibility in exceeding guest expectations.
  • Assist in shift coverage and recruitment activities as necessary.
Requirements
  • Experience in Front Office operations in a luxury hotel or resort.
  • Strong interpersonal communicator with personable character.
  • Knowledge of Property Management System (e.g. OPERA).
  • Competent computing skills (e.g. Microsoft Office).
  • First Aid certification and Responsible Service of Alcohol.
  • Good command of written and spoken English.
  • Valid working rights in Australia.
Benefits

This role offers a unique opportunity to work in a dynamic and luxurious environment, with a competitive salary and benefits package.

As a valued member of our team, you will have access to ongoing training and development opportunities, as well as a comprehensive employee assistance program.

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