Luxury Hotel Reservations Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeReservations Full time $80,000 - $150,000

**Job Description:**

The successful candidate will be responsible for managing the hotel's room bookings, ensuring seamless service and high guest satisfaction.

Key responsibilities include:

  • Managing the reservations process from enquiry to check-in
  • Coordinating with guests across multiple channels to ensure a flawless experience
  • Working closely with the Reservations Manager, Revenue, Operations, and Finance teams to drive revenue success
  • Serving as the first point of contact for guests and handling their requests in a timely and professional manner

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A minimum 2–3 years' experience in a reservations role, preferably within a luxury hotel environment
  • Strong working knowledge of Property Management Systems (e.g., Opera Cloud, SynXis)
  • Familiarity with distribution systems (GDS, OTA extranets) and revenue management principles
  • Proven ability to lead and inspire a small team
  • High level of attention to detail and organisational skills
  • Excellent communication and interpersonal abilities
  • Proficient in English; additional languages are an advantage

Benefits:

We offer a range of benefits, including:

  • Online LinkedIn training courses aimed at personal and professional growth
  • Complimentary meals during shifts
  • Discounts for hotels and group bookings
  • An employee assistance programme offering confidential counselling and support
  • Celebratory leave on birthdays

Other Opportunities:

As part of our commitment to development, we encourage career advancement within the organisation. We value your contributions and look forward to seeing you grow with us.

Talent Profile: Apply now to become part of our dynamic team

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