Store Operations Manager
6 days ago
We are seeking a highly skilled and experienced Store Operations Manager to join our team at GUCCI AUSTRALIA PTY LTD. As a key member of our store operations team, you will be responsible for ensuring the efficient running of our store, both front and back of house, from a store operations perspective.
Key Responsibilities- Support the Store Manager/Director in ensuring all back of house operational policies and procedures are implemented and followed.
- Ensure the store has substantial operational support and staff schedules are optimized to match operational demands.
- Manage the stockroom and implementation of policies and procedures, including deliveries, dispatches, inventory, and stocktake.
- Assist the Store Manager/Director in overseeing functions influencing service delivery excellence and minimizing inventory loss.
- Embracing new technology and being flexible and reactive to leverage technology initiatives in all areas of the store.
- Ensuring the store building and all internal areas are maintained to the highest standard, both front and back of house.
- Managing the on-boarding and development of all store operational support staff, leading the store Operations team and fostering a coaching and learning environment.
- Cascading company communications to all members of the store team and leading by example when embracing brand messages.
- Providing accurate daily and regular reports, maintaining accurate payment records, including petty cash, and unpacking and receiving stock.
- Maintaining store operations-related records, such as stock transfer and repair, and driving and being the main point of contact for stocktake and yearly shrinkage results.
- Completing and/or performing any other reasonable duties assigned by the Store Manager/Director or other manager as directed.
- Previous experience in a similar role, ideally from a high-volume retail or service-based industry, preferably in the luxury environment.
- Proven strong operational performance within a high-volume and high-turnover retail environment, leading a team. Other relevant service sector experience may be considered.
- Proven ability to work in highly pressured roles and situations.
- Customer service-oriented attitude, driven by meeting and exceeding KPIs and targets.
- Time management and prioritizing skills.
- Ability to be flexible and agile to meet business needs.
- High attention to detail and a strong, professional work ethic.
- Strong leadership and management skills used to lead, grow, and develop the team by example.
- Proficiency in using technology and/or learning about updated technologies.
- Proficiency in Outlook/Excel/Word/PowerPoint.
- Exceptional written and verbal communication skills.
GUCCI AUSTRALIA PTY LTD is a global luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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