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Assistant Store Manager

2 months ago

Melbourne, Victoria, Australia Pillow Talk Full time

About Us

Pillow Talk is a well-established, on-trend home décor and linen retailer with a strong presence in Australia. We're a company that values comfort, simplicity, and customer satisfaction.

Job Summary

We're seeking an experienced Assistant Store Manager to join our team at our Mentone store. As an Assistant Store Manager, you'll partner with the Store Manager to lead the team and drive operational and sales performance. You'll review store and team member performance, collaborate with the Store Manager to formulate action plans, and create personalized experiences for customers and employees.

Key Responsibilities

  • Lead the team and drive operational and sales performance
  • Review store and team member performance on a regular basis
  • Collaborate with the Store Manager to formulate and execute action plans
  • Create personalized experiences for customers and employees
  • Coach team members in communicating the brand story and evoking in-store passion and brand loyalty
  • Empower team members by demonstrating how their efforts align with the business strategy

Requirements

  • Experience in commercial, customer-centric supervisory/Assistant Store Manager role
  • Large format, high-volume retail experience
  • Strong commercial acumen and ability to support the Store Manager in the overall running of the store and leading teams to consistently achieve revenue targets
  • Fashion or trend-oriented with strengths in visual display and stock optimization
  • Operational agility with a strong inventory management capability
  • Consultative selling experience with proven ability to train and coach in the art of consultative selling
  • Entrepreneurial spirit with a track record of creating, collaborating, and implementing ideas to improve store trade
  • Strong delegation skills with the ability to drive team productivity

What We Offer

  • $61,000 plus super, and generous monthly performance incentives (circa $5k pa)
  • 60% store discount after qualifying period – T&C's apply
  • Free onsite parking
  • 100% Australian-owned and operated company
  • One of the largest linen and homewares specialists in the country
  • Opportunities for further learning and career growth
  • Warm, friendly, and supportive work environment
  • Passionate and knowledgeable team
  • On-trend, high-quality products that make 'selling' a true pleasure
  • Family values and a culture of inclusivity and belonging