Store Operations Manager
6 days ago
We are seeking a highly skilled Store Operations Manager to join our dynamic team at Gucci. As a key member of our store operations team, you will be responsible for ensuring the efficient running of the store, both front and back of house, from a store operations perspective.
Key Responsibilities- Support the Store Manager/Director in implementing and enforcing operational policies and procedures.
- Ensure the store has substantial operational support and staff schedules are optimized to match operational demands.
- Manage the stockroom and implement policies and procedures for deliveries, dispatches, inventory, and other related tasks.
- Assist the Store Manager/Director in overseeing functions influencing service delivery excellence and minimizing inventory loss.
- Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store.
- Ensure the store building and all internal areas are maintained to the highest standard, both front and back of house.
- Manage the on-boarding and development of all store operational support staff, leading the store operations team and fostering a coaching and learning environment.
- Cascade company communications to all members of the store team and lead by example when embracing brand messages.
- Provide accurate daily and regular reports.
- Maintain accurate payment records, including petty cash.
- Unpack and receive stock, and complete cashiering and any administrative duties as required.
- Maintain store operations-related records, such as stock transfer and repair.
- Drive and be the main point of contact for stocktake and yearly shrinkage results by consistently managing all inventory integrity and control.
- Complete and/or perform any other reasonable duties assigned by the Store Manager/Director or other manager as directed.
- Previous experience in a similar role, ideally from a high-volume retail or service-based industry, preferably in the luxury environment.
- Proven strong operational performance within a high-volume and high-turnover retail environment, leading a team.
- Proven ability to work in highly pressured roles and situations.
- Customer service-oriented attitude, driven by meeting and exceeding KPIs and targets.
- Time management and prioritizing skills.
- Ability to be flexible and agile to meet business needs.
- High attention to detail and a strong, professional work ethic.
- Strong leadership and management skills used to lead, grow, and develop the team by example.
- Proficiency in using technology and/or learning about updated technologies.
- Proficiency in Outlook/Excel/Word/PowerPoint.
- Exceptional written and verbal communication skills.
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Store Manager
6 days ago
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