Luxury Fashion Retail Leader
3 weeks ago
Now Hiring | Global Luxury Fashion | Melbourne
The Brand
The Talent Mill is seeking a highly skilled and experienced Luxury Fashion Retail Leader to join our team. This Luxury Fashion House values dedication, craftsmanship, and timeless luxury. As a global luxury fashion house, they are dedicated to their loyal client base with an offering across leather goods, accessories, and RTW.
The Role
This role requires an exceptional networker with well-developed management skills who is well-connected with VIP clients across all product categories, RTW, Footwear, and Accessories. You will lead a talented team of Senior Client Advisors and Client Advisors, nurturing and developing them alongside the regional management team.
Key Responsibilities
- Set brand standards for delivery of exceptional customer service
- Drive sales to hit daily store targets and KPIs across boutiques
- Design and implement business strategy to develop strategic KPIs: conversion rate, cross-selling, bags business development
- Ensure the presentation and visual standards are met in accordance with brand expectations
- Implement clienteling and ensure clients' engagement, recruitment, retention, and upgrading with high attention on local domestic clients
- Build the best team through team development, recruitment, and retention, ensuring career development and succession plans
- Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, and fostering their motivation
The Skillset
- Solutions-focused – you will find a solution to support the store network
- Diligent, organized, and with ruthless attention to detail
- A strong communicator who can tailor messaging to suit a wide audience
- A career retailer – you have walked the walk as a Store Manager and understand the level of support required to achieve excellence
- Luxury customer service background is ideal (Accessories highly regarded)
- CRM and VIP building experience
- Passionate and motivated to achieve
- Minimum 5 years retail leadership experience preferably in luxury fashion brand, multisite experience highly preferred
The Offer
In addition to a generous annual salary, there is an incentivizing bonus structure, uniform provided, and exciting career opportunities with real growth opportunities available.
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