Luxury Fashion Retail Manager

2 weeks ago


Melbourne, Victoria, Australia The Talent Mill Full time

Unlock Your Potential in Luxury Fashion Retail

The Talent Mill is seeking a highly skilled and experienced Dual-Site Manager to lead our two high-performing retail locations in Chadstone and Melbourne CBD.

About the Role

As a Dual-Site Manager, you will be responsible for driving sales, setting brand standards, and developing strategic business plans to achieve exceptional customer service and sales targets. You will lead a talented team of Senior Client Advisors and Client Advisors, nurturing and developing them alongside the regional management team.

Key Responsibilities

  • Set and maintain brand standards for exceptional customer service
  • Drive sales to hit daily store targets and KPIs across boutiques
  • Design and implement business strategies to develop strategic KPIs, including conversion rate, cross-selling, and bags business development
  • Ensure presentation and visual standards meet brand expectations
  • Implement clienteling and client engagement, recruitment, retention, and upgrading with a focus on local domestic clients
  • Build and develop a high-performing team through recruitment, retention, and career development
  • Grant coaching and development to team members to develop their skills and qualities

Requirements

  • Solutions-focused with a strong attention to detail
  • Diligent, organized, and a strong communicator
  • Minimum 5 years retail leadership experience, preferably in luxury fashion
  • Luxury customer service background, with a focus on accessories
  • CRM and VIP building experience
  • Passionate and motivated to achieve

About The Talent Mill

We are a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With over 10 years of expertise, we discover, recognize, and connect inspiring individuals to the most desirable brands. We offer a unique and modern recruitment proposition, where we develop long-term, meaningful relationships with all stakeholders.



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