Customer Support Specialist

2 weeks ago

Coffs Harbour City Council, Australia Philips International Full time
Customer Support Engineer - Mid North Coast NSW

At Philips International, we're committed to improving the lives of 2.5 billion people by 2030. Our goal is to make the world healthier and more sustainable through innovation in Imaging, Information, and Monitoring systems.

This exciting opportunity has arisen for a customer-focused professional to join our team in NSW, working on multiple modalities such as DXR, CT, and MRI. As a critical customer-facing role, you'll be responsible for maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Your Key Responsibilities:

  • Providing best-in-class service, including technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment, and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
  • Leading the management and support of technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to the company process.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Working reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role as defined by Philips.

What We're Looking For:

  • Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry and experience with DXR, CT, and MRI would be advantageous.
  • Strong IT skills and the ability to work in a fast-paced environment.
  • A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
  • A full AU driver's license and a Police Check will form part of the recruitment process.

About Philips International:

We're a health technology company built on the belief that every human matters. We're committed to making quality healthcare accessible to everyone. Join us in making a difference in people's lives.

  • A competitive salary
  • Tool of trade car allowance
  • Ongoing Learning and Development opportunities
  • Access to the Philips Employee Shop
  • Flexibility in a career with a positive and supportive atmosphere.

We're an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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