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Customer Support Specialist
2 months ago
We are seeking a highly skilled Customer Support Engineer to join our team in NSW. As a key member of our customer-facing team, you will be responsible for providing expert technical advice and support to our customers on the maintenance, installation, and servicing of our medical equipment.
Your primary focus will be on delivering best-in-class service, including technical support, corrective and preventative maintenance, repairs, commissioning, and installation of equipment and software upgrades.
Your Key Responsibilities- Provide technical support and guidance to customers on the use and maintenance of our medical equipment.
- Conduct on-site maintenance and repairs of equipment, ensuring minimal downtime and optimal performance.
- Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction.
- Participate in the sales process, providing expert technical support and advice to customers.
- Manage and support technical escalations, ensuring timely resolution and stakeholder updates.
- Determine the most cost-effective repair or solution to minimize customer downtime.
- Previous experience in customer-facing service engineering, preferably in the medical equipment or biomedical industry.
- Strong IT skills and ability to work in a fast-paced environment.
- Degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
- A full AU driver's license and a Police Check will be required as part of the recruitment process.
We are a health technology company committed to improving the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.
We offer a competitive salary, tool of trade car allowance, ongoing learning and development opportunities, and access to the Philips Employee Shop. We are an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.
