Customer Support Specialist

1 week ago

Willoughby City Council, Australia Global Payments Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional support to our customers, who consist of teachers, principals, and other school staff, via calls, emails, and a ticketing system.

Your Key Responsibilities

  • Build and maintain strong relationships with our customers, providing timely and effective support to resolve their technical and general software inquiries.
  • Methodically investigate and resolve product issues, prioritizing escalated issues with the Senior Support Agents.
  • Problem-solving and troubleshooting issues, aiming for first-time resolution and ensuring enquiries are responded to within established timeframes.
  • Maintain high customer satisfaction scores and work to technical support service level agreements.
  • Work with and support colleagues to promote learning, contribute to problem-solving, and drive effective and efficient practices.
  • Identify key learning opportunities to enhance the internal technical knowledge base and contribute to the development of self-help materials and strategies.

What We Offer

  • A dynamic and inclusive work environment with a mix of in-office and remote working.
  • Birthday leave (a day off to celebrate your birthday).
  • Reward and Recognition Programs, such as Shout Outs, to recognize our people who go above and beyond and make a difference to our customers.
  • Employee Stock Purchase Plan available to all team members.
  • A MyCoach (EAP) program to support your health and wellbeing.

About Us

Global Payments is a leading pure-play payments technology company delivering innovative software and services to our customers globally. Our technologies, services, and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across various channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with a worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific, and Latin America. For more information, visit https://www.globalpaymentsinc.com/ and follow Global Payments on Twitter (@globalpayinc), LinkedIn, and Facebook.

  • Customer Support Specialist

    2 weeks ago

    Willoughby City Council, Australia Global Payments Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesBuild and Maintain...

  • Administrative Support Specialist

    2 weeks ago

    Willoughby City Council, Australia Ministry of Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Ministry of Health. As an Administrative Support Specialist, you will play a crucial role in ensuring the efficient operation of our Legislation Team.Key ResponsibilitiesProvide administrative support to the team, including preparing...

  • Technical Support Specialist

    2 weeks ago

    Willoughby City Council, Australia BAI Communications Pty Ltd Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at BAI Communications Pty Ltd. As a key member of our IT department, you will provide first-line support to our staff and contractors, ensuring they have the necessary tools and resources to perform their duties effectively.Key ResponsibilitiesProvide first-level support to...

  • Technical Support Specialist

    1 week ago

    Willoughby City Council, Australia BAI Communications Pty Ltd Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at BAI Communications Pty Ltd.As a key member of our IT department, you will be responsible for providing first-line support to our staff and contractors, ensuring the smooth operation of our corporate IT systems and business applications.Key ResponsibilitiesProvide timely...

  • Technical Support Specialist

    2 weeks ago

    Willoughby City Council, Australia BAI Communications Pty Ltd Full time

    About the Role:As a Technical Support Specialist at BAI Communications Pty Ltd, you will be responsible for providing first-line support to our staff and contractors in their use of corporate IT systems and business applications.Key Responsibilities:Provide first-level support to all staff by answering calls made to the IT Service Desk.Provide second-level...

  • Community Support Specialist

    2 weeks ago

    Wollongong City Council, Australia Advantage Healthcare Support Full time

    About Our CompanyAt Advantage Healthcare Support, we pride ourselves on delivering exceptional care and support to our clients. Our team is dedicated to providing a unique and genuine experience that enriches the lives of those we serve.We are a leading NDIS provider with a diverse group of amazing staff and clients. Our approach prioritizes the well-being...

  • Customer Marketing Specialist

    2 weeks ago

    Willoughby City Council, Australia Foxtel Management Pty Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Marketing Coordinator to join our team at Foxtel Management Pty Limited. As a key member of our marketing team, you will play a critical role in developing and executing customer-centric marketing campaigns that drive engagement and loyalty.Key ResponsibilitiesDesign and execute dynamic...

  • Customer Support Specialist

    2 weeks ago

    Coffs Harbour City Council, Australia Philips International Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Philips International. As a key member of our customer-facing team, you will be responsible for providing expert technical support and maintenance services to our customers in the medical equipment industry.Key Responsibilities:Provide technical...

  • Customer Support Specialist

    2 weeks ago

    Coffs Harbour City Council, Australia Philips International Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Philips International. As a key member of our customer-facing team, you will be responsible for providing expert technical support and maintenance services to our customers in the medical equipment industry.Key Responsibilities:Provide technical...

  • NDIS Support Worker

    2 weeks ago

    City of Brimbank, Australia NDIS Support Worker - Auslan Specialist Full time

    About the RoleWe are seeking a highly skilled and compassionate NDIS Support Worker with specialized experience in supporting individuals and families with deafness, Auslan communication, non-verbal communication, and managing challenging behaviors, including aggression and self-harm.Key ResponsibilitiesProvide direct support to individuals and families with...

  • Customer Service Representative

    2 weeks ago

    Willoughby City Council, Australia Asuria Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at Asuria. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, employers, and stakeholders.Key ResponsibilitiesRespond to incoming inquiries and concerns from clients, employers, and...

  • Software Support Specialist

    4 days ago

    Willoughby City Council, Australia Global Payments Full time

    About the RoleWe are seeking a highly skilled and customer-focused Software Support Agent to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide timely and effective...

  • Software Support Specialist

    24 hours ago

    Willoughby City Council, Australia Global Payments Full time

    About the RoleWe are seeking a highly skilled and customer-focused Software Support Agent to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesProvide timely and effective...

  • Software Support Specialist

    6 days ago

    Willoughby City Council, Australia Global Payments Full time

    About the RoleWe are seeking a highly skilled and customer-focused Software Support Agent to join our team at Global Payments. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met and exceeded.Key ResponsibilitiesProvide timely and effective technical...

  • Software Support Specialist

    2 weeks ago

    Willoughby City Council, Australia Global Payments Full time

    About UsGlobal Payments is a leading provider of payment technology and software solutions. Our company is driven by a passion for success and a commitment to delivering best-in-class payment technology and software solutions.About the RoleWe are seeking a proactive and customer-focused Software Support Agent to join our team. As a Software Support Agent,...

  • Clinical Applications Specialist

    2 weeks ago

    Willoughby City Council, Australia NOVA Biomedical GmbH Full time

    About the RoleWe are seeking a highly skilled Clinical Applications Specialist to join our team at NOVA Biomedical GmbH. As a key member of our Applications and Support team, you will be responsible for providing technical support and training to our customers in Australia and New Zealand.Key ResponsibilitiesProvide technical support and training to...

  • Clinical Specialist

    2 weeks ago

    Willoughby City Council, Australia Stryker Full time

    About the RoleWe are seeking a highly skilled and passionate clinical professional to join our Trauma team as a Clinical Consultant. As a key member of our team, you will play a vital role in providing technical and clinical specialist expertise to internal and external customers.Key ResponsibilitiesProvide technical and clinical specialist expertise to...

  • Infrastructure Support Specialist

    2 weeks ago

    Willoughby City Council, Australia Talenza Full time

    About The CompanyTalenza is a leading IT professional services organisation with a well-established support engineering team. We pride ourselves on being customer-centric and innovative in our solutions.About The RoleAs a Level 2 Infrastructure Engineer, you will be a critical member of our support team, providing advanced technical assistance to clients....

  • Clinical Specialist

    6 days ago

    Willoughby City Council, Australia Stryker Group Full time

    About the RoleWe are seeking a passionate and driven clinical professional to join our Trauma team in Sydney. This theatre-based role will involve assisting surgeons, nurses, and hospital staff with our Trauma products.Key ResponsibilitiesProvide technical and clinical specialist expertise to internal and external customersAttend surgical procedures and...

  • IT Support Specialist

    2 weeks ago

    Bundaberg city centre, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Our Company:Southern Cross Support Services is a leading provider of people, compliance, and corporate services to our stakeholders across multiple business units and departments. We are seeking a dedicated IT Support Specialist to support our help desk function and ensure seamless IT operations throughout our organisation.Job Summary:As an IT Support...