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Customer Support Specialist

2 months ago

Coffs Harbour City Council, Australia Philips International Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Philips International. As a key member of our customer-facing team, you will be responsible for providing expert technical support and maintenance services to our customers in the medical equipment industry.

Key Responsibilities:

  • Provide technical support and maintenance services to customers, including troubleshooting, repair, and installation of medical equipment.
  • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.
  • Work closely with internal stakeholders, including sales and marketing teams, to ensure seamless delivery of customer support services.
  • Stay up-to-date with the latest medical equipment technologies and industry developments to provide expert advice and guidance to customers.
  • Collaborate with cross-functional teams to identify and implement process improvements and best practices in customer support.

Requirements:

  • Previous experience in customer-facing service engineering or a related field, preferably in the medical equipment industry.
  • Strong technical skills, including knowledge of medical equipment technologies and industry standards.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and cross-functional teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • High school diploma or equivalent required; degree in a related field (e.g. electronics, electrical engineering, biomedical engineering) preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing learning and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment with a team of experienced professionals.
  • The opportunity to work with a leading global healthcare company and contribute to the delivery of high-quality customer support services.