Client Support Liaison
2 weeks ago
We are seeking a talented Client Support Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, live chat, and social media. You will also be required to address customer inquiries about product deliveries, coordinate with the warehouse and logistics team, and compile weekly and monthly reports.
Responsibilities:
- Provide customer service to clients via phone, email, live chat, and social media.
- Address customer inquiries about product deliveries.
- Coordinate with the warehouse and logistics team regarding delivery times and stock availability.
- Compile weekly and monthly reports.
- Perform general administration tasks as needed.
Requirements:
- Excellent customer service and interpersonal skills.
- Minimum of 1 year in a call center environment.
- Excellent command of the English language.
- Proficient in MS Office.
- Experience with Zendesk is a plus.
- Sydney-based.
- Permanent role in a modern office.
- Must hold Citizen or PR status.
At Future You, we are passionate about providing exceptional customer service and creating a positive work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now.
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