Client Support Liaison
5 days ago
About the Role:
- Establish effective communication channels with clients through various mediums.
- Address customer inquiries regarding product deliveries and resolve issues in a timely manner.
- Collaborate with the warehouse and logistics team to ensure seamless delivery processes.
- Compile and analyze weekly and monthly reports to identify trends and areas for improvement.
- Perform general administrative tasks as required.
- Benefit from a performance-based rewards and recognition program.
- Foster a positive team culture through social activities and events.
- Enjoy a convenient location with easy access to public transportation.
Ideal Candidate:
- Demonstrate exceptional customer service and interpersonal skills.
- Minimum 1 year of experience in a call center environment.
- Excellent command of the English language.
- Proficiency in MS Office.
- Experience with Zendesk is an asset.
- Must be a citizen or permanent resident of Sydney.
- Permanent role in a modern office environment.
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Client Liaison Officer
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