Current jobs related to Workforce Optimisation Specialist - Brisbane, Queensland - ANZ

  • Transformation Lead for Technology Workforce

    4 weeks ago

    Brisbane, Queensland, Australia Bank Of Queensland Full time

    About BOQ GroupWe are a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services. Our family of brands, including Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, share one goal – to build social capital through banking.Our inclusive vision is to foster a workspace...

  • Electrical Safety Observer

    4 weeks ago

    Brisbane, Queensland, Australia Celotti Workforce Full time

    Celotti Workforce is a specialist provider of temporary and permanent staff to the building, infrastructure and resources sectors across Australia. We seek candidates for this role who are experienced in ensuring a safe working environment.The salary for this Electrical Spotter position is estimated at $38 per hour, plus penalties and allowances, based on...

  • Digital Acquisition Marketing Specialist

    22 hours ago

    Brisbane, Queensland, Australia Jumbo Interactive Limited Full time

    About UsWe're Oz Lotteries, a leading e-commerce lottery retailer in Australia.Our mission is to make it possible for everyday Aussies to dream big and win often.With a strong player base and a convenient, trustworthy platform, we offer a wide range of commercial and charity lotteries, including Powerball and Oz Lotto.Company OverviewWe're proud to be an...

  • Academic Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Townsville Catholic Education Full time

    About the RoleThe Academic Support Specialist will provide professional expertise, leadership and support to the school community in the development, implementation and evaluation of plans and programs to assist students in achieving positive educational, developmental and lifelong learning outcomes.Key ResponsibilitiesFacilitate proactive, preventative and...

  • Automotive Detailing Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Avis Budget Group Full time

    About the RoleWe are seeking a highly detail-oriented and physically fit Automotive Detailing Specialist to join our team at Avis Budget Group in Brisbane, Queensland, Australia.This is a full-time position that requires a valid driver's license and the ability to work in a fast-paced environment under various weather conditions.As an Automotive Detailing...

  • Digital Health Transformation Leader

    4 weeks ago

    Brisbane, Queensland, Australia Alumni Global Full time

    Alumni Global and Metro South Health PartnershipA visionary leader is sought to drive digital transformation in one of Queensland's largest public health services.Metro South Health, a leading public healthcare provider, is excited to partner with Alumni Global in the search for a Chief Clinical Information Officer (CCIO) who will spearhead digital...

  • Scientific Recruitment Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Ke Select Full time

    We are seeking a motivated and experienced Scientific Recruitment Specialist to join our team at KE Select, one of Australia's leading Life Science and Medical recruitment firms. With offices throughout ANZ and a market presence spanning almost 12 years, we offer a unique opportunity to grow your business and career in the scientific sector.About the RoleThe...

  • Senior Systems Infrastructure Specialist

    3 weeks ago

    Brisbane, Queensland, Australia OneTeamAnywhere Full time

    We are seeking a skilled Senior Systems Infrastructure Specialist to work with us full-time in a remote setup for our Laos-based client. For this role, we only consider candidates based in the Philippines who have legal authorization to work in the country.About OneTeamAnywhereWe are a growth-oriented company determined to excel. We maintain a disciplined...

  • IT Infrastructure Specialist

    1 month ago

    Brisbane, Queensland, Australia OneTeamAnywhere Full time

    We are looking for a skilled IT Infrastructure Specialist to join our team at OneTeamAnywhere. For this role, we require candidates based in the Philippines with legal authorization to work there.About the ClientA forward-thinking company striving for excellence.We adhere to a disciplined and Zero Harm approach in managing our business and aim to create...

  • Digital Health Transformation Leader

    4 weeks ago

    Brisbane, Queensland, Australia Alumni Global Full time

    About the RoleThe Chief Clinical Information Officer (CCIO) is a pivotal leadership position at Metro South Health, responsible for overseeing the Digital Health and Information Division. As the CCIO, you will lead the integration of digital health solutions across the organisation, fostering collaboration between clinical and technological teams.Key...

  • Network Infrastructure Specialist

    1 month ago

    Brisbane, Queensland, Australia OneTeamAnywhere Full time

    We are seeking an experienced Network Infrastructure Specialist to join our OneTeamAnywhere team. This full-time remote position is based in the Philippines, and we require candidates with legal authorization to work in the country.About Our ClientA growth-oriented company focused on delivering exceptional results.Our client maintains a disciplined approach...

  • Senior Operations Technician

    4 weeks ago

    Brisbane, Queensland, Australia Origin Energy Services Ltd Full time

    Role OverviewOrigin Energy Services Ltd is seeking a skilled Senior Operations Technician to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring the safe and reliable operation of Integrated Gas assets.About the RoleThis role involves monitoring process plant and equipment, identifying...

  • Digital Health Transformation Leader

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Health Full time

    About Metro South Health">Metro South Health is a leading public healthcare provider in Brisbane's south side, Logan, Redlands, and the Scenic Rim. We are renowned for our teaching and research excellence, operating five major hospitals and numerous community and specialty services.">Our Vision">We strive to provide patient-centred care, driven by our values...

  • Lead Mining Engineer Specialist

    22 hours ago

    Brisbane, Queensland, Australia Thiess Full time

    Thiess is committed to delivering excellence in open cut and underground mining. We are seeking a highly skilled Senior Mining Engineer to join our New Work & Technical Services team based in Brisbane, Australia.This permanent role offers a diverse workload with opportunities to support multiple operations and complete new work tenders. You will be...

  • Talent Acquisition Professional

    3 days ago

    Brisbane, Queensland, Australia Barminco Full time

    The Perenti Group operates across a diverse range of mining sectors within Australia and globally. This provides unique career progression opportunities due to our size and multiple business operations.About the RoleThis is an excellent opportunity for a Talent Acquisition Specialist who enjoys a comprehensive recruitment role. You will be responsible for...

  • Front Desk Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Centacare Full time

    About CentacareCentacare is a values-based organisation dedicated to providing services to the entire community. With a workforce of over 3,000 employees and volunteers, we operate in more than 200 locations, supporting tens of thousands of people each year.The RoleThis is a unique opportunity to work as an Administration Officer with Centacare Community...

  • Strategic Workforce Optimisation Specialist

    1 month ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity and join our Member Services team as a Strategic Workforce Optimisation Specialist.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to...

  • Workforce Optimisation Specialist

    4 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity in our Member Operations team.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and development opportunities. - Balance your work between in-person days at our purpose-built hubs and working from...

  • Manager - Workforce Optimisation

    6 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services team as a Manager - Workforce Optimisation.** **We are flexible for this role to be based in Brisbane or **Melbourne**.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to...

  • Workforce Optimisation Analyst

    1 day ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...

  • Workforce Optimisation Analyst

    7 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services team as a Workforce Optimisation Analyst.** **We are flexible for this role to be based in Brisbane, Sydney or Melbourne.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces...

  • Lead - Workforce Optimisation

    5 days ago

    Brisbane, Australia Brunel Full time

    Brunel Papua New Guinea are seeking a Lead - Workforce Optimisation, to work with a world class mining company in PNG. The Lead - Workforce Optimisation role will lead the newly established Contract Mobilisation team to provide efficient people (contractor) mobilisation, headcount governance, workforce analytics and reporting. **About this role** Role...

  • Real-time Workforce Optimisation Analyst

    1 month ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Real-time Workforce Optimisation Analyst - Suncorp Bank **Req ID**: 82634 **Department**: SB Service Delivery **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role The Real-time Workforce Optimisation Analyst plays a critical part in ensuring the Bank Contact Centre capitalises on its scale through successful real time...

  • Workforce Planning

    1 month ago

    Brisbane, Australia Transport and Main Roads Full time

    **Some of your responsibilities will include**: - Manage the technologies and systems within Customer Services Branch (CSB) to facilitate high-volume, multi-channel customer interactions. Execute workforce planning strategies to optimise employee availability to meet customer demand while balancing business and employee needs. Lead, coach and develop a team...

  • Optimisation & Tagging Specialist

    5 days ago

    Brisbane, Australia Virgin Australia Full time

    **Work type**: Max Term **Location**: Brisbane, Melbourne, Sydney **Job type**: Digital & eCommerce **Applications close**: **Optimisation & Tagging Specialist**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more...

  • Optimisation Specialist

    7 months ago

    Brisbane, Australia Virgin Australia Full time

    **Work type**: Max Term**Location**: Brisbane**Job type**: IT**Applications close**: **Optimisation Specialist**: About Virgin Australia Group Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a...

  • Workforce Program Manager

    7 months ago

    Brisbane, Australia Queensland Health Full time

    The roleThe Workforce Program Manager will be responsible for driving large scale initiatives prescribed in the Health Workforce Strategy for Queensland to 2032 (HWS) and relevant workforce initiatives across the health system. About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an...

  • Workforce Analyst

    1 month ago

    Brisbane, Australia Transport and Main Roads Full time

    **Some of your responsibilities will include**: - Use independent judgement to proactively analyse, manage and adjust resource and forecast plans, assessing operational performance on an intra-day, daily, weekly and long-term basis. - Develop innovative roster modelling options and recommendations for moderately complex resourcing challenges and competing...

  • Workforce Analyst

    8 months ago

    Brisbane, Australia Queensland Health Full time

    As the Workforce Analyst, you will contribute to statewide strategic workforce planning and policy development activities across the health workforce and in relation to endorsed health priority areas, population groups and reform agendas for the Workforce Strategy Branch. Key responsibilities include: - Assist in the research, development, implementation,...

  • Production Optimisation Manager

    3 days ago

    Brisbane, Australia Arrow Energy Full time

    **About Us** At Arrow, we explore and develop gas fields, produce and sell coal seam gas and generate electricity. We have operations across the Surat and Bowen basins, based in Dalby and Moranbah respectively, as well as our corporate headquarters in Brisbane. Our vision is to be the most competitive and respected developer of unconventional gas value...

  • Superintendent Strategy Optimisation

    1 day ago

    Brisbane, Australia BHP Full time

    **About BHP**: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Manager Workforce Analytics

    4 months ago

    Brisbane, Australia Queensland Health Full time

    The role As the Manager, Workforce Analytics you will contribute to statewide strategic workforce planning, inititaives and activitiesthrough the provision and analysis of contemporary workforce data. The successful person **You will have demonstrated**: - knowledge of health workforce issues including the needs of key population and workforce groups, and...

  • Workforce Program Manager

    3 months ago

    Brisbane, Australia Queensland Health Full time

    In addition to driving strategic workforce initiatives, the Workforce Program Manager will actively cultivate a working environment that supports quality human resource management practices, including employment equity, anti-discrimination, and ethical behaviour. Adhering to service quality standards and health and safety policies is paramount, as is the...

  • Workforce Program Advisor

    7 months ago

    Brisbane, Australia Queensland Health Full time

    The role The Workforce Program Advisor collaborates with team members and the business in the contribution of development, promotion and implementation of workforce program activities and initiatives and acts as an internal consultant in the development, implementation and evaluation of initiatives aligned to the Health Workforce Strategy for Queensland to...

  • Workforce Planning Manager

    15 hours ago

    Brisbane, Australia Queensland Health Full time

    About the role This role will lead the successful and effective technical and operational workforce planning relating to the scope of works within the West Moreton Health Major Capital & Transformation Program. The primary purpose of the role is to lead the development of workforce planning strategies including the provision of workforce analytics and...

  • Principal Workforce Planning Officer

    9 months ago

    Brisbane, Australia Queensland Health Full time

    The role As the Principal Workforce Planning Officer, you will contribute to supporting state-wide operational and strategic workforce planning tools including the WorkMAPP workforce planning software. The WM program aims to provide a unified, effective, and efficient workforce management and planning tool, supported by a consistent workforce planning...

Workforce Optimisation Specialist

1 month ago

Brisbane, Queensland, Australia ANZ Full time
Workforce Scheduler Role

The Workforce Scheduler is a critical role in ensuring the Bank Contact Centre rosters are optimised effectively to meet customer demand.

Responsibilities
  • Ensure the right number of agents are available at the right times to meet customer demand while maximising productivity and minimising costs.
  • Administer changes to rosters for future weeks and ensures data quality, providing accurate and timely rosters within Enterprise Agreement timeframes.

This role is based in Brisbane, QLD 4000. The successful candidate will have access to flexible working arrangements, including part-time work (37.5 hours/week).

Schedule Development:
  • Create and maintain weekly and monthly staff rosters that align with forecasted call volumes and service level targets.
  • Ensure optimal agent coverage during peak and off-peak hours to meet customer demand.
  • Complete scheduling requests for regular and one-off requests, liaising with stakeholders as required to ensure correct scheduling.
  • Attend and provide input and commentary into weekly meeting content about staffing levels for the future weeks.