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Manager - Workforce Optimisation

1 month ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Member Services team as a Manager - Workforce Optimisation.**

**We are flexible for this role to be based in Brisbane or **Melbourne**.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a **Manager - Workforce Optimisation** in our Member Services team, you will drive operational excellence through the production of reliable volume and resource forecasting, driving resource optimisation across the business, understanding the broader landscape, and effectively using data to predict the current and future needs for Member Services.

This role will work collaboratively across Member Services and the broader Group to understand key drivers that are likely to impact plans and develop and maintain operational resource plans on behalf of Member Services.

Your skills and experience will lead the Workforce Optimisation team and is responsible for embedding an integrated Workforce Planning function including all applicable forecasting, scheduling, adherence, real time monitoring, governance and associated reporting and operational support.

This role is available as a permanent opportunity.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Demonstrable experience leading a team with the ability to provide coaching and mentoring to teams and leaders.
- Experience leading a workforce planning function in an operational business.
- Knowledge and understanding of Member Services related workforce planning requirements and methodologies.
- Experience with Contact Centre WFM and Telephony solutions.
- Demonstrated ability to acquire knowledge and experience leveraging business process improvements to deliver business focused solutions.
- High level financial management skills including an ability to work collaboratively with our Finance Business Partner to develop the Member Services budget and associated business cases for resourcing requirements.
- Excellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcome is essential.
- A high level of organisational and time management skills while responding to frequent demands of multiple stakeholders.
- Ability to work and embrace a changing and growth environment with regular changing priorities and developing opportunities.
- Understanding of strategic priorities and performance metrics of the business unit in order to make resource recommendations to the Leadership team.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.