Front Desk Support Specialist

3 weeks ago


Brisbane, Queensland, Australia Centacare Full time
About Centacare

Centacare is a values-based organisation dedicated to providing services to the entire community. With a workforce of over 3,000 employees and volunteers, we operate in more than 200 locations, supporting tens of thousands of people each year.

The Role

This is a unique opportunity to work as an Administration Officer with Centacare Community Services in Hervey Bay. As the primary point of contact for clients and visitors, you will ensure a professional and supportive experience.

Key Responsibilities
  • Support clients and visitors with complex needs by connecting them with appropriate services
  • Manage a high volume of incoming calls via Genesys Cloud phone system, ensuring prompt and accurate responses
  • Handle customer enquiries efficiently, focusing on first-contact resolution
  • Provide administrative support, including data entry, record maintenance, filing, and preparation of correspondence
  • Assist in maintaining office processes to support smooth operations
Requirements

We are seeking a skilled and experienced candidate with:

  • Demonstrated experience in a reception or customer service role, particularly in a high-call-volume environment
  • Proficiency in using cloud-based phone systems (such as Genesys Cloud) and managing complex call workflows
  • Strong written and verbal communication skills to address a wide range of customer enquiries professionally
  • Empathy and understanding in supporting individuals with diverse and complex needs
  • Exceptional time management and organisational skills to prioritise competing tasks effectively
  • Proficiency in Microsoft Office applications and electronic record management
Benefits

We offer a competitive remuneration package, including:

  • A salary of $68,098 per annum at level 2.1 under our EBA
  • 12% superannuation
  • 4 weeks paid parental leave
  • PBI packaging benefits of up to $15,900


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