Workforce Optimisation Specialist

3 months ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity in our Member Operations team.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a **Workforce Optimisation Specialist**, you will be responsible for developing, maintaining and improving the fit-for-purpose methodology, frameworks, guiding principles, planning and execution of activities identified to deliver operational excellence. You will ensure that the benefits associated with any uplift in operational excellence are realised, sustained, measured and reported on an ongoing basis.

A key focus area of this role will be liaising with and facilitating workshops with Member Operations staff members (including the leadership team) and other Business units across Australian Retirement Trust to discuss concepts such as workforce planning, resource management, strategic business and financial planning.

Day to day, you'll:

- Lead and facilitate weekly training and workshops with Operations staff and other Business units across Australian Retirement Trust to discuss important concepts such as workforce planning, resource management and strategic business.
- Run initiatives and BAU improvement activities aligned to workforce management and resource management and deployment.
- Continued adoption of active workforce management methodologies and the best practice use of the enabling tools.
- Analyses and uses related data to inform leaders for decision making
- Ensuring the Operations leadership team are enabled to focus on the right balance of cost, quality and service, through coaching and guidance in the methodology, frameworks, guiding principles and appropriate activities.
- Act as the critical link between business and key suppliers to ensure that organisational/business needs are understood, agreed by all relevant stakeholders, and appropriate solutions are delivered.
- Supporting business leaders responsible for engaging front-line staff in the implementation, including coaching and onboarding training, as required.

This role is a permanent opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you'll tick some of the following boxes too:

- Experience in the superannuation industry and/ or understanding of business operational processes is required.
- Demonstrated skill or the ability to acquire the skill in analytical tools and techniques, including modelling of data, systems, people and processes.
- Ability to analyse large sets of data to identify patterns, relationships, and trends that can provide valuable insights in order to inform decision making processes.
- Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other change and business resources directly or indirectly as required.
- Active Operations Management (AOM) methodology champion accreditation or ability to acquire.
- Demonstrated high level skills in stakeholder management and developing trusted and enduring relationships with business clients, including superior consultation, facilitation, proven problem-solving abilities, and change management.
- Superior communication skills; written, verbal and interpersonal - with a diverse group of people at all levels.
- Proven ability to coach, mentor and assist others.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It’s why we're part of the Circle Back Initiative.

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