Technical Support Specialist
4 weeks ago
About this role
We are seeking a skilled Technical Support Specialist to join our team in providing technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution, and maintenance.
The successful candidate will respond to customer questions regarding operation and malfunctions, advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. May be mobile or based on-site at a customer building or campus.
About the job
- Support of desktop, infrastructure, and services across multiple technology streams including Hardware, OS, Software, Networks, Server, Print, etc.
- Respond to, resolve incidents and SRs within agreed SLAs, and follow Fujitsu breach reporting process for any failed SLAs.
- Maintenance and housekeeping of customers' physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
About you
- Experience troubleshooting and maintaining PCs in a Windows environment.
- Experience with end-user technology support, Windows family of Operating Systems, XP, (Windows 7 an advantage)
- Strong customer-focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Basic knowledge of the ITIL framework.
- Current or Reinstatable AGSVA Clearance
Why choose us?
Fujitsu is an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
- We put people first, believing in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- We have an excellent reputation across the region and globally.
- Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.
Estimated salary: $80,000 - $110,000 per annum, depending on location and experience.
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