Enterprise Technical Support Specialist
3 weeks ago
About the Role
The Enterprise Technical Support Specialist will be responsible for managing a complex ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and ensuring timely updates to customers. The ideal candidate has experience in troubleshooting enterprise level software & applications, enjoys working with customers and can read, write and speak Japanese.
Basic Qualifications (essential):
- 3+ years' experience in a customer-facing Support Analyst role.
- Able to read, write and speak Japanese.
Other Key Responsibilities:
- Experience in troubleshooting enterprise software.
- Strong analytical and problem-solving skills with attention to detail and deep understanding of support best practices.
- Able to balance multiple priorities and communicate across organizational boundaries.
- Excellent written and verbal communication skills combined with ability to communicate with users at all levels and varying technical ability.
- Able to assess business impact and prioritize work with the right level of urgency for customer needs.
The following skills would be highly valued:
- Previous experience or knowledge of finance and/or financial planning software applications or integrations.
- Bachelor's/Master's degree or foreign equivalent degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience.
- Working knowledge of SQL and DBMS.
- Technical skills in Web Services / API, ETL, Pentaho, Integration Implementation or Support, ELK / any log aggregation tool.
Estimated Salary: AU$80,000 - AU$110,000 per annum, depending on location and experience.
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