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Enterprise Technical Support Specialist

1 month ago


Brisbane, Queensland, Australia Workday Australia Pty Ltd Full time

About the Role

The Enterprise Technical Support Specialist is responsible for managing a complex ticket queue of cases, providing timely updates to customers. The ideal candidate has experience troubleshooting enterprise-level software and applications.

Key Responsibilities

  • Manage and resolve customer tickets in a timely manner
  • Provide excellent customer service and communication skills
  • Troubleshoot complex technical issues with enterprise software

Requirements

  • 3+ years' experience in a customer-facing support role
  • Able to read, write, and speak Japanese

Preferred Qualifications

  • Experience with financial planning software or integrations
  • Bachelor's/Master's degree in Business, Management Information Systems, Computer Science, or related field
  • Working knowledge of SQL and DBMS

Benefits

We offer a competitive salary package, including:

  • $80,000 - $110,000 per annum (dependent on experience)

About Workday Australia Pty Ltd

Workday Australia Pty Ltd is a leading provider of cloud-based enterprise software solutions. Our mission is to provide innovative and effective solutions to our clients, empowering them to achieve their business goals.