Technical Support Specialist

2 days ago

Adelaide, South Australia Suncorp Group Full time

We are seeking a skilled Technical Support Specialist to join our team at Suncorp Group in Adelaide. This is a permanent, full-time opportunity offering 37.5 hours of work per week.

About the Role

As a Technical Support Specialist, you will play a vital role in delivering exceptional claims services to our customers. You will be responsible for providing technical support, quality assurance, and coaching team members to ensure they have the skills and knowledge needed to excel in their roles.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders. They will also have a high level of attention to detail, with a focus on delivering accurate and timely results.

Key Responsibilities
  • Support the team leader in achieving strategic business goals by providing technical guidance and expertise.
  • Develop and deliver training programs to help new staff members get up to speed quickly.
  • Work closely with the claims team to provide technical support and coaching, helping them to achieve success.
  • Build strong relationships with colleagues and stakeholders by communicating effectively and working collaboratively.
  • Perform quality assurance tasks efficiently and accurately, ensuring that claims are processed correctly.
  • Review and approve claim payments, ensuring that they are made in accordance with company policies and procedures.
  • Manage a portfolio of claims within service standards, ensuring that all deadlines are met.
  • Stay up-to-date with industry developments and trends, identifying opportunities to improve processes and systems.
Requirements
  • A strong understanding of insurance claims principles and practices.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • A high level of attention to detail, with a focus on delivering accurate and timely results.
  • The ability to work independently and as part of a team, with a flexible approach to work arrangements.
  • A passion for learning and professional development, with a desire to stay up-to-date with industry developments and trends.
Benefits
  • A competitive salary of $85,000 - $105,000 per annum, depending on experience.
  • A range of employee benefits, including discounts on major brand health insurance, gym membership plans, and study support.
  • A supportive and inclusive work environment, with opportunities for career growth and development.

Suncorp's purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

  • Technical Support Specialist

    17 hours ago

    Adelaide, South Australia Emanate Technology Full time

    We are seeking a highly motivated and skilled Technical Support Specialist to join our team at Emanate Technology. This role is ideal for an individual with a passion for problem-solving, strong customer service skills, and a basic understanding of Windows PC/Mac operating systems.As a Technical Support Specialist, you will be responsible for providing Level...

  • Technical Support Specialist

    4 weeks ago

    Adelaide, South Australia Suncorp Group Full time

    Suncorp Group is seeking a Technical Support Specialist to join our Terri Scheer Team in Adelaide.The RoleWe are looking for a vibrant, passionate, and customer-focused individual to join our Claims team on a permanent full-time basis. As a Technical Support Specialist, you will be responsible for providing technical support, quality assurance, claims...

  • Technical Support Specialist

    3 weeks ago

    Adelaide, South Australia First Focus Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at First Focus. As a key member of our Service Desk, you will provide exceptional support to our clients, working on a wide range of technical issues from desktops to servers and applications.Key ResponsibilitiesProviding remote service desk support to various...

  • Technical IT Support Specialist

    1 week ago

    Adelaide, South Australia Central Adelaide Local Health Network Full time

    Central Adelaide Local Health Network is seeking a highly skilled Technical IT Support Specialist to join their team.The successful candidate will be responsible for providing system support and maintenance, including problem identification and resolution, system changes and day to day support for SA Pathology staff and stakeholders.This role requires the...

  • Technical Support Specialist

    1 month ago

    Adelaide, South Australia First Focus Full time

    Role OverviewFirst Focus is a leading Managed Service Provider seeking an exceptional IT professional to join our team. As a Service Desk Specialist, you will be responsible for providing remote support to a variety of environments, from 10 to 500 users, as a point of escalation and subject matter expert.Key ResponsibilitiesProviding remote service desk...

  • Technical Support Specialist

    2 weeks ago

    Adelaide, South Australia First Focus Full time

    We are seeking a highly skilled Technical Support Specialist to join our team in South Australia. With a strong focus on delivering exceptional service, you will provide technical support and assistance to our clients across various environments.Company OverviewFirst Focus is a leading Managed Service Provider with over 15 years of consistent growth and...

  • Technical Support Specialist

    2 weeks ago

    Adelaide, South Australia Data#3 Ltd Full time

    About the RoleData#3 Ltd, a leading ICT company, is seeking an experienced Technical Support Specialist to join their team.Key Responsibilities:Provide exceptional customer support by promptly responding to internal and external inquiries.Prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.Assist with tenders and...

  • Technical Specialist

    3 weeks ago

    Adelaide, South Australia Central Adelaide Local Health Network Full time

    About the Role:The Technical Officer will be responsible for performing technical tasks and activities in a healthcare setting. This includes exercising knowledge and expertise to apply standardised practices and procedures in the conduct of a range of technical activities.Key Responsibilities:Perform duties that require expertise, experience, and technical...

  • Technical Specialist

    4 weeks ago

    Adelaide, South Australia Central Adelaide Local Health Network Full time

    Central Adelaide Local Health Network is seeking a skilled Technical Specialist to join their team in an exciting opportunity to work in a specialized chemical pathology laboratory.About the RoleProcess routine biological specimens, prepare reagents, and maintain equipment to ensure the highest quality control data.Participate in an after-hours service as...

  • Technical Support Specialist for Education Sector

    1 week ago

    Adelaide, South Australia Halcyon Knights Full time

    Halcyon Knights is seeking a Technical Support Specialist to join their team in providing ICT support to students, teachers, and staff across multiple schools in the region.About the RoleThe successful candidate will provide technical assistance and troubleshooting for hardware, software, and digital tools, ensuring seamless integration with existing...

  • Technical Support and Claims Specialist

    1 week ago

    Adelaide, South Australia Suncorp Group Full time

    About the RoleWe are seeking a Technical Support and Claims Specialist to join our team in Adelaide, South Australia. This is a permanent full-time opportunity offering 37.5 hours per week.Job DescriptionIn this diverse support role, you will be responsible for providing technical assistance, quality assurance, claims processing, training, and coaching team...

  • Technical Support Specialist

    4 weeks ago

    Adelaide, South Australia Randstad Full time

    Job Description: We are currently seeking a Field Support Engineer to provide hardware device and application software support for various customers in the transportation industry. Your key responsibilities will include providing high-quality support, resolving complex technical issues, and maintaining excellent customer relationships.Key...

  • Technical Support Specialist

    1 month ago

    Adelaide, South Australia Suncorp Group Full time

    Suncorp Group is seeking a skilled Technical Support Officer to join our Terri Scheer Team in Adelaide.The RoleWe are looking for a vibrant, passionate, and customer-focused individual to join our Claims team on a permanent full-time basis. As a Technical Support Officer, you will be responsible for providing technical support, quality assurance, claims...

  • Water Services Technical Support Specialist

    1 week ago

    Adelaide, South Australia SA Water Full time

    About the OpportunityWe are seeking a highly skilled Water Services Technical Support Specialist to join our Customer, Community and Engagement group at SA Water.Job DescriptionThis is a key role that involves delivering comprehensive technical support to customers while maintaining up-to-date documentation of business rules and work instructions. You will...

  • Aircraft Technical Specialist

    2 weeks ago

    Adelaide, South Australia Pilatus Aircraft Ltd Full time

    Pilatus Aircraft Ltd is a leading manufacturer of high-performance aircraft, and we are seeking a skilled Aircraft Technical Specialist to join our team in Adelaide, Australia.The ideal candidate will have a strong background in aircraft maintenance, repair, and troubleshooting, with experience working on various models and their systems.Key...

  • Technical Solutions Specialist

    2 weeks ago

    Adelaide, South Australia First Focus Full time

    Company OverviewFirst Focus is a leading Managed Service Provider in Australia, dedicated to delivering exceptional IT solutions. With over 15 years of consistent growth and a strong focus on innovation, we have established ourselves as a trusted partner for mid-market clients.Salary and BenefitsAs a highly skilled Technical Solutions Specialist, you can...

  • Technical Support Specialist

    1 month ago

    Adelaide, South Australia Randstad Full time

    Job Summary: We are seeking a skilled Field Support Engineer to provide hardware device and application software support for various customers in the transportation industry.Key Responsibilities:Provide hardware device and application software support for customersDevelop and maintain strong relationships with customersCollaborate with internal teams to...

  • Technical Support Specialist

    2 weeks ago

    Adelaide, South Australia Hudson Full time

    Role OverviewThis is an exciting opportunity for a skilled and detail-oriented individual to join our team as a Technical Support Specialist in Document Processing. As a key member of our back-office team, you will play a vital role in ensuring the smooth processing of passport applications.Key ResponsibilitiesThe successful candidate will be responsible for...

  • Technical Support Specialist

    3 weeks ago

    Adelaide, South Australia Lifeblood Full time

    About the RoleWe are seeking an experienced IT professional to join our team as an Onsite Services Officer. In this role, you will provide hands-on end-user support to our clients across South Australia, delivering first-class customer service, IT support, and maintenance of excellent Service Call management.Key ResponsibilitiesProvide local and remote...

  • Technical Systems Specialist

    3 days ago

    Adelaide, South Australia Ultra Full time

    Ultra Maritime is a leading provider of multi-mission solutions for the naval forces worldwide.We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.Our...