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Building Stronger Customer Relationships

3 weeks ago

Sydney, New South Wales, Australia beBeeAccount Full time $110,000 - $120,000

Job Title: Customer Relationship Manager

The ideal candidate will be responsible for managing and strengthening relationships with key accounts to achieve sales objectives. They will also develop and deliver engaging training programs for retail floor staff, identify and capitalise on new business opportunities, monitor sales performance and implement strategies to meet KPIs.

About the Role:

This is a full-time position in a medium-sized luxury furniture retail brand in Australia. The successful applicant will have a proven track record of meeting or exceeding sales targets, exceptional communication skills and adaptability to deliver impactful training across diverse audiences.

Key Responsibilities:

  • Customer Relationships: Manage and strengthen relationships with key accounts to achieve sales objectives.
  • Training Programs: Develop and deliver engaging training programs for retail floor staff.
  • New Business Opportunities: Identify and capitalise on new business opportunities (independent or retail chains).
  • Sales Performance: Monitor sales performance and implement strategies to meet KPIs.
  • Inventory Management: Collaborate with internal teams to optimise stock levels, recommend product replacements, and ensure seamless inventory flow.
  • Market Trends: Analyse market trends and customer feedback to inform sales strategies.
  • Reporting: Prepare detailed reports on training outcomes and account performance.
  • Representation: Represent the company at industry events and client meetings.

What We Offer:

This role offers a competitive salary, superannuation, bonus tied to KPI achievements, opportunities for professional development and career progression, work-life balance initiatives, and access to a supportive and collaborative team environment.