Building Stronger Connections

1 week ago

Sydney, New South Wales, Australia beBeeRelationship Full time $55,000 - $82,000
Client Relationship Manager

Making a difference in the lives of incredible causes requires dedication, professionalism, and a commitment to excellence. As a Client Relationship Manager, you will be the first point of contact for our charity clients, ensuring their needs are met with prompt and accurate answers.

Responsibilities:
  • Campaign Development: Understand client requirements and develop effective campaigns to maximize their satisfaction.
  • Customer Retention: Provide ongoing support to retain and develop customers through regular communication and problem-solving skills.
  • Query Resolution: Ensure prompt and accurate answers to clients' queries, showcasing your expertise and professionalism.
  • Relationship Building: Establish and maintain strong, long-lasting relationships with clients by being proactive and responsive to their needs.
  • Account Reporting: Accurately report on the status of accounts, highlighting successes and areas for improvement.
  • Product Suggestion: Recommend company products/services that align with client goals and maximize their satisfaction.
  • Communication: Clearly communicate product and pricing details, as well as provide training and support to ensure clients understand their options.
Requirements:
  • Proven work experience in a relevant role, demonstrating a track record of success.
  • Excellent verbal and written communication skills, with the ability to build trust and rapport with clients.
  • Effective presentation and negotiation skills, enabling you to navigate complex situations.
  • A high degree of professionalism, integrity, and discretion when handling sensitive information.
  • Strong time-management skills and a problem-solving attitude, allowing you to prioritize tasks and meet deadlines.

This role offers flexible working hours, comprehensive training and development opportunities, and the chance to make a real difference in the lives of incredible causes.

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