Customer Relationship Manager
2 weeks ago
**Could this be your new challenge for 2025?**
**The Role**: Responsible for the achievement of customer excellence through delivering 'best in class' customer service. Focused on building current long-standing and new customer relationships that results in sales targets being met (or exceeded year on year), customer retention and growth. Improve internal communication and lead process improvement strategies that build stronger relationships and ultimately customer satisfaction.
Major accountabilities include but are not limited to:
customer relationships inc developing customer retention plans;
change management;
commercial point of contact;
forecasting;
project management;
data analysis and reporting;
maintaining the CRM.
**About You**: we are looking for someone who meets (and hopefully exceeds) the following criteria:
Tertiary qualifications in business or agriculture or equivalent experience (min 5 years);
Demonstrable successful experience in sales/customer service environment (3 years+);
Demonstrable experience of developing successful customer relationships (existing and creating new customers) evidenced by increase in sales;
Computer literacy: Intermediate level Microsoft Office (eg Outlook, Word and Excel) Point of Sale Transactions and financial software;
Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
Ability to work successfully both autonomously and as part of a team;
Ability to problem solve, as appropriate to role and responsibility level;
Excellent customer service skills - the ability to build successful relationships and to exceed a customer's expectations;
Current valid driving licence;
A self-starter with the ability to work successfully autonomously as well as part of a team when required.
some travel to branches may be required periodically
**About Us**:
AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 60 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, AGnVET Rural and specialist water and irrigation business, Darling Irrigation.
**Our Benefits**:
Work for a leading agribusiness that has a diverse range of products and services that are brought to life by talented and hardworking people who are passionate about the agricultural industry. All of which makes AGnVET a rewarding employer. We also offer:
Flexible working arrangements
Career experiences and your personalised development support
Employee Assistance Program
Wellbeing benefits including vaccinations and discounted health insurance
$1,500 employee referral bonuses
Salary sacrifice to superannuation
Paid Parental Leave
This is a great opportunity to join a dynamic company that has a long history and exciting future. If this role sounds of interest to you and you want to work with a leading Australian independent agribusiness we are keen to speak to you.
The AGnVET Services Group thanks all applicants. However, only those to be interviewed will be contacted.
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