Billing and Collections Team Leader

2 weeks ago


Melbourne, Victoria, Australia Healthscope Full time

Billing and Collections Team Leader

Healthscope's Victorian Centralised Billing and Collections Hub is seeking a skilled Billing and Collections Team Leader to oversee the coordination of billing and collections administration. As a key member of the team, you will provide support and mentorship to the team, ensuring excellent communication and customer service skills.

Key Responsibilities:

  • Lead and provide exceptional billing and collection service in line with Healthscope's approach
  • Ensure efficient workflow processes are followed and team performance KPIs are reported and maintained
  • Efficiently manage internal and external stakeholder queries and effectively communicate and liaise with internal and external departments
  • Support ongoing change management where required
  • Maintain accurate documentation of patient records via webPAS

Selection Criteria:

  • Experience in overseeing the running of a department including staff training, reporting, and data analysis
  • Knowledge of private Health Funds, Public, DVA, WorkCover, and Third Party contracts and eligibility interpretation
  • Experience in Health Fund and Insurer Billing
  • Relevant debt collection/accounts receivable experience
  • Knowledge of webPAS patient management system
  • Advanced computer skills in MS Office (Outlook, Word, Excel)
  • Excellent interpersonal and communication skills

Enquiries: Please contact Craig Van de Weerd, General Manager of Billing & Collections, at 0410 603 298 for further information.



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