Customer Service Representative

1 week ago


Seven Hills, Queensland, Australia Charterhouse Full time

Job Title: Childcare Customer Service Officer

Job Summary

We are seeking a highly skilled Customer Service Officer to join our team at Charterhouse. As a Childcare Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, while also ensuring the smooth operation of our childcare services. If you have a passion for customer service and a keen interest in early childhood education, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Triage inbound phone calls and respond to customer enquiries
  • Take messages and redirect as needed
  • Check enrolment applications before they are processed by the Customer Service team for final onboarding and invoicing
  • Record keeping and filing using the required systems and procedures
  • Other administrative duties to support the team and enrolment processes
  • Requirements:
    • Exceptional communication skills both written and verbal
    • Certificate/Diploma in Business Administration and/or Children's Services
    • Previous experience within the Children's Services industry is highly regarded
    • Demonstrated inbound call centre experience
    • Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
    • Experience with Childcare Management Software would be very beneficial
    • What We Offer:
      • A competitive hourly rate of $36.09
      • A supportive and dynamic work environment
      • Ongoing training and development opportunities
      • A chance to make a real difference in the lives of our clients and their families

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your experience and qualifications.



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