Childcare Customer Service Officer

4 weeks ago


Seven Hills, Queensland, Australia Charterhouse Full time

Job Title: Childcare Customer Service Officer - Government Contract

Job Summary: We are seeking a highly skilled and experienced customer service professional to join our team at Charterhouse. As a Childcare Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Triage inbound phone calls and respond to customer enquiries
  • Take messages and redirect as needed
  • Check enrolment applications before they are processed by the Customer Service team for final onboarding and invoicing
  • Record keeping and filing using the required systems and procedures
  • Other administrative duties to support the team and enrolment processes

Requirements:

  • Exceptional communication skills both written and verbal
  • Certificate/Diploma in Business Administration and/or Children's Services
  • Previous experience within the Children's Services industry is highly regarded
  • Demonstrated inbound call centre experience
  • Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
  • Experience with Childcare Management Software would be very beneficial

What We Offer:

  • A competitive hourly rate of $36.09
  • A 35-hour workweek, Monday to Friday, 9:00am - 4:30pm
  • A Working with Children Check required

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your updated resume, to Brooke Dover at Charterhouse.



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