Childcare Customer Service Officer
4 weeks ago
Job Title: Childcare Customer Service Officer - Government Contract
Job Summary: We are seeking a highly skilled and experienced customer service professional to join our team at Charterhouse. As a Childcare Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Triage inbound phone calls and respond to customer enquiries
- Take messages and redirect as needed
- Check enrolment applications before they are processed by the Customer Service team for final onboarding and invoicing
- Record keeping and filing using the required systems and procedures
- Other administrative duties to support the team and enrolment processes
Requirements:
- Exceptional communication skills both written and verbal
- Certificate/Diploma in Business Administration and/or Children's Services
- Previous experience within the Children's Services industry is highly regarded
- Demonstrated inbound call centre experience
- Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
- Experience with Childcare Management Software would be very beneficial
What We Offer:
- A competitive hourly rate of $36.09
- A 35-hour workweek, Monday to Friday, 9:00am - 4:30pm
- A Working with Children Check required
How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your updated resume, to Brooke Dover at Charterhouse.
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