Customer Service Representative
4 weeks ago
We are seeking a dedicated and motivated Customer Service Officer to provide administration support to two teams. Key responsibilities will include triaging inbound phone calls, responding to customer queries, taking messages, and redirecting as needed. Additionally, this role will involve checking all Enrolment applications and related forms to ensure they are complete before being processed by the Customer Service team for final onboarding and invoicing.
Key qualifications and skills for this role include:
- Certificate/Diploma in Business Administration and or Children's Services
- Children's Services industry experience.
- Knowledge of early childhood education and care applicable legislation/regulations
- Above-average inbound call centre experience
- Above average verbal and written communication skills
- Above average Microsoft 365 experience (Outlook, Word, Excel, Planner)
- Child care management software (CCMS) experience
- Working with Children Check, Police Check, PRODA account
- Successful completion of our computer skills and comprehension test
Please note that candidates will be required to undergo an assessment to evaluate computer skills and typing speeds.
To be considered for this role, please submit your up-to-date CV through the Apply Now button.
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