Customer Service Representative

3 weeks ago


Bowen Hills, Queensland, Australia YMCA Brisbane Full time
About the Role

The YMCA Brisbane is seeking a passionate Customer Service Officer on a casual basis to join our team at Stafford, Brisbane. As the first point of contact for the centre, your passion for helping people and ability to make others feel welcome will be integral to your success in this role.

You will assist customers with their general enquiries, organise memberships, take bookings and promote the programs and services on offer. In this fast-paced and exciting position, you will perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines.

Key Responsibilities
  • Provide expert and friendly service at reception, over the phone and in all written correspondence
  • Process new memberships and promote information on the facility, classes and other general enquiries
  • Make bookings and process payments
  • Perform open and close procedures, cash reconciliations and banking duties
What We're Looking For
  • Previous experience in a similar role
  • Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadlines
  • Excellent interpersonal and communication skills
  • Familiarity with POS systems and MS suite
  • A National Police Check is essential prior to commencing in the role
What's in it for you?

Achieving our community support and inspiring young people motivates and thrives us to work hard and be the best at what we do. You will bring compassion and drive with your experience and connection to what we do each day. We have an amazing culture where everyone wants to work at the Y, it's not just a job and of course we look after you with a range of benefits.

We offer free gym membership, discounted private health insurance, discounts for all Y OSHC Services and Day Care Facilities, discounted banking and loan rates, opportunity to participate in and give back to Y programs, and a counselling Employee Assistance Program.

We are an inclusive workplace and welcome people from all backgrounds to apply. We all belong at the Y



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